Welcome to SmartStack Stationery. By using our website and placing an order, you agree to the terms set out below.
1. General
These terms apply to all purchases made through our online store. We reserve the right to update or change these terms at any time without prior notice.
2. Products and Availability
All products are subject to availability. While we aim to keep stock levels accurate, items may occasionally be out of stock. In such cases, we will contact you to arrange a replacement, backorder, or refund.
3. Pricing
All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise. Prices are subject to change without notice.
4. Orders and Payment
Orders are confirmed once full payment has been received. We reserve the right to cancel or refuse any order if payment is not completed or if there is an issue with the order details.
5. Delivery Policy
We use a third-party courier service for all deliveries.
Delivery takes approximately 3 to 5 working days from the date of dispatch.
Delivery times may vary depending on your location and external factors beyond our control.
Customers must ensure that the delivery address and contact details are correct. SmartStack Stationery will not be held responsible for delays or failed deliveries due to incorrect information provided.
6. Shipping Costs
Delivery fees will be calculated at checkout unless otherwise stated as part of a promotion.
7. Returns and Refunds
If you receive a damaged or incorrect item, please contact us within 3 days of delivery.
Items must be returned unused and in original packaging.
Refunds or replacements will be processed once the returned goods have been inspected and approved.
We do not accept returns on items that have been used or damaged after delivery.
8. Liability
SmartStack Stationery is not liable for any indirect or consequential damages arising from the use of our products or services. Our liability is limited to the value of the goods purchased.
9. Privacy
We respect your privacy and will only use your personal information to process orders and provide services. Your information will not be shared with third parties except where necessary for order fulfilment and delivery.
10. Governing Law
These terms are governed by the laws of South Africa.
Contact Us
If you have any questions, please contact us for assistance.